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RETURN + EXCHANGES

WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR ORDER. AS SUCH, WE OFFER AN EASY EXCHANGE AND RETURN SERVICE FOR CUSTOMERS WITHIN THE USA.

HOW TO EXCHANGE

If you wish to exchange your purchase for a another size or color, please contact us at exchange@carleyrydberg.com within 14 days of receipt and we will make arrangements for a quick exchange without any additional cost to you.

HOW TO RETURN

Should you wish to return your order, for any reason, please do so within 14 days of receipt, by following the below steps:

  • PACK YOUR ITEM (S) AND SEAL THE PACKAGE SECURELY.
  • REMOVE THE RETURN SHIPPING LABEL FROM YOUR RECEIPT AND ADHERE TO THE PACKAGE.
  • PLEASE TAKE THE PACKAGE TO THE NEAREST DROP OFF LOCATION.
  • PLEASE RETAIN THE TRACKING NUMBER FOR YOUR RECORDS.

REFUND

The moment we receive your returned package we will arrange your refund (excluding shipping costs, if applicable) and a notification e-mail will be sent to you. We aim to process a refund within 24 hours of receiving the package. After you have received the e-mail, please allow 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card, we will contact you to arrange an alternate means of refunding your order.

Should you have any questions regarding your return, please do not hesitate to contact us at returns@carleyrydberg.com.

SHIPPING PROCESS

Carley Rydberg ships to 48 States, we do not ship to Hawaii and Alaska. All items will be shipped by UPS. The estimated delivery times are based on items shipping the day after an order is placed. Shipping charges are non-refundable. Your order can be tracked via the UPS tracking Website.

RATES

GROUND: FREE SHIPPING
2 DAY: $25.00
NEXT DAY: $50.00

FIT ASSISTANT

BUST: Measure around the chest at the fullest point of the bust.
WAIST: Measure around your narrowest part of your natural waistline.
HIP: Measure around fullest point of seat while standing.

SIZE CHART ( all measurements are in inches )